At Audica Hearing Solution, we are committed to safeguarding the privacy and personal information of our customers and clients. In order to deliver the highest standard of care and personalized services, we collect certain personal data. We respect your privacy and ensure that your information is protected in accordance with the best industry practices.
Information We Collect
We collect information to better serve your hearing needs and enhance your experience with us. Information is collected in two ways:
1. Personal Information
This includes personally identifiable data such as your name, contact number, email address, and other details. We collect this information to:
- Provide personalized hearing care and consultations.
- Improve our services and products based on your preferences.
- Communicate with you regarding appointments, updates, and offerings.
We do not sell, rent, or lease your personal information to third parties. Your data is strictly used for service-related purposes within Audica Hearing Solution.
2. Service-Related & Website Data
We collect non-identifiable data through website interactions, such as:
- Pages visited
- IP address
- Browser type
- Time spent on our site
This helps us improve website functionality and understand customer preferences. This information is collected using cookies—small files stored on your device. You can choose to disable cookies via your browser settings, though this may limit your access to parts of our website.
Use & Sharing of Information
Your personal information is collected to:
- Contact you with updates or responses to inquiries.
- Improve customer support and services.
- Notify you of new products or changes in our policies.
In select cases, we may share your information with authorized partners to customize hearing solutions or process orders, under strict confidentiality agreements.
Third-Party Websites
Our privacy policy applies only to Audica Hearing Solution. When accessing third-party websites through our site, please review their privacy policies independently. We are not responsible for their data practices.
Child Privacy
We adhere to the Children’s Online Privacy Protection Act (COPPA) and do not knowingly collect information from individuals under the age of 13.
Security Measures
We prioritize the security of your personal information. To protect it:
- All payment transactions are encrypted via SSL (Secure Socket Layer) technology.
- Only authorized personnel have access to your data.
- We follow industry standards to prevent data breaches.
Do Not Disturb (DND) Consent
By submitting your contact information on our website, you explicitly authorize Audica Hearing Solution Pvt. Ltd. to contact you via SMS or phone call, even if your number is registered under DND.
HIPAA Privacy Practices
We follow HIPAA guidelines for the protection of your health information. The following outlines how we may use or disclose your health information:
Permitted Disclosures Without Written Consent
- Treatment – Sharing with healthcare professionals to ensure proper diagnosis and care.
- Operations – For business evaluations, audits, or service improvements.
- Payments – For billing, insurance claims, or reimbursements.
- Business Associates – With third-party partners under strict contracts.
- Reminders – Appointment or follow-up treatment reminders.
- Legal Requirements – Complying with court orders, law enforcement, or health regulations.
- Public Health – Reporting diseases, threats, or abuse.
- Military & National Security – As required by authorized government or military officials.
- Prisoners – If applicable, to maintain health and safety in correctional institutions.
- Organ Donation & Medical Examiners – In case of death, for necessary medical procedures.
Outside of these, we will not share your information without your explicit written consent.
Your Rights Regarding Health Information
You have the right to:
- Inspect & Copy Records
Request and receive copies of your medical records and billing details. - Amend Information
Request corrections to any inaccurate or incomplete data. - Request a Disclosure Log
Get a record of when and why your information was disclosed. - Request Additional Privacy Protections
Restrict how we use or share your health data. - Confidential Communication
Request preferred methods or channels of communication. - Appoint a Representative
Authorize someone to make privacy-related decisions on your behalf. - Obtain a Copy of this Notice
Request this privacy notice in print or electronic form at any time. - File a Complaint
If you believe your privacy rights were violated, you may file a complaint with us. - Receive Breach Notification
Be informed if your unsecured health information is ever compromised.
Consultation & Free Trial Policy
Audica Hearing Solution offers free consultations and hearing aid trials at select locations. Due to limited slots and location-based serviceability, a nominal fee (up to ₹499) may be charged if:
- Free trial slots are unavailable
- Your area is outside our coverage region
Contact Us
For questions, requests, or complaints related to this privacy policy, please contact us at:
Audica Hearing Solution
A-101, First Floor, Doctor House,
Near Parimal Underbridge,
Ellisbridge, Ahmedabad – 380006
📞 (+91) 8160351409
Policy Updates
We may update our Privacy Policy periodically. In such cases, we will notify you of any significant changes. Please review the updated policy to stay informed about how we protect your data.